Privacy Policy

PT HAQILA GLOBAL TRADING (HAQILA) is an Indonesian commodity sourcing and export partner based in Tangerang, Banten, Indonesia. We work with selected independent Indonesian manufacturing partners; we do not claim ownership of their facilities.

This Privacy Policy explains how we handle personal information received through haqilaglobal.com, our inquiry and communication channels, and Google Ads lead forms submitted to HAQILA. Different channels may collect different information.

When you make an inquiry or request a sample, you may provide your full name, company, country, business email address and phone or WhatsApp number. Depending on your request, you may also provide the product, specifications, quantity, packaging, destination country or port, Incoterm, payment preference, delivery requirements and messages. We do not ask for payment card details or banking passwords in the RFQ form.

If you submit a Google Ads lead form, we may receive the contact details and inquiry information you choose to submit through that form. Its fields may differ from our website form.

When you use the website assistant, we store your messages and the assistant's replies with a chat session identifier. Contact details, company information and product interests you provide in chat may be recorded for our team to follow up. Please avoid sending sensitive personal information that is not needed for your business inquiry.

Hosting, website logs and the Google tag may process technical information such as IP address, browser and device details, page URLs, request timestamps, cookies and advertising identifiers. Browser storage associates the assistant with a chat session; authenticated admin access uses an authentication cookie.

We use information to respond to inquiries and sample requests, review buyer requirements, prepare quotations, discuss product specifications and packaging, coordinate relevant documents and shipments, and manage inquiry records and business relationships.

We also use information to operate and protect the website, investigate technical problems, and measure advertising performance. Our assistant processes chat messages to provide replies, and our team may use AI-assisted tools to help prepare inquiry responses or quotation drafts.

Submitting an RFQ does not automatically subscribe you to unrelated marketing.

The website uses a Google tag for Google Ads. Our inquiry form sends a conversion event after the website server successfully accepts an inquiry. This successful-inquiry event is not triggered merely by visiting the form or by an unsuccessful submission.

The tag may use cookies, advertising identifiers and technical information to associate website activity with advertising and measure results. Google and its service providers process information according to the applicable configuration, their policies and available user choices. This processing is not necessarily anonymous.

You can review Google's privacy information and advertising settings using the links below. Browser controls may also allow you to restrict cookies or clear browser storage; some website features may work differently when storage is restricted.

• Google Privacy Policy
• How Google uses information from partner sites
• Google Ads Settings

We use service providers to operate the website, host and store data or documents, send inquiry notification emails, measure advertising performance and process AI-assisted conversations or drafts. These providers may process information needed to perform their services. Our current website uses Emergent-managed services for hosting and integrations, an OpenAI model for AI processing, and Google for advertising measurement.

Relevant product, specification, packaging and shipment requirements may be discussed with selected manufacturing or logistics partners to assess and coordinate a requested supply. This does not mean that every inquiry or all personal contact details are automatically shared with those partners.

We may disclose information where required by applicable law, a valid legal request, or to protect lawful rights and address misuse. HAQILA does not sell personal information.

If you submit a Google Ads lead form for HAQILA, we use the information we receive to respond to the inquiry stated in that form. Google also processes information under its own privacy policy.

Google Ads lead forms are separate from the website RFQ form. Submission through Google should not be understood as a promise of automatic entry into our website database or an immediate notification email to our team.

We retain information according to inquiry handling, ongoing business needs and applicable recordkeeping requirements. When information is no longer needed for those purposes, it should be deleted or anonymized. Retention depends on the type and context of the information; this policy does not set a single fixed period for every record.

Our service providers may store or process information outside Indonesia or outside your country. The location depends on the service used.

We use reasonable safeguards appropriate to the website, including HTTPS connections, authenticated access to admin functions and password hashing for admin accounts. Access to inquiry records and private documents is restricted by the application's access controls.

No method of transmission or storage can guarantee absolute security. Please do not send passwords, payment card information or other unnecessary sensitive information through inquiry forms or chat.

You may contact sales@haqilaglobal.com to request access, correction, deletion or other applicable privacy choices concerning your information. We may need information to identify the relevant record and verify your request.

Applicable legal obligations, recordkeeping requirements and legitimate needs to establish or address legal claims may limit a request. We do not promise a fixed response deadline in this policy.

You may withhold optional information. If information needed to assess an inquiry is missing, we may be unable to provide a complete quotation or response. You may also contact us through another available business channel.

The website links to external services, including WhatsApp, LinkedIn, Instagram and YouTube, and may display externally hosted media. Those services have their own privacy practices and may receive technical information when their content loads or when you use their links. Please review their policies before providing information to them.

We may update this Privacy Policy as our practices or services change. Updates will appear on this page with a revised date.

For privacy questions or requests, contact PT HAQILA GLOBAL TRADING, Tangerang, Banten, Indonesia, at sales@haqilaglobal.com. Website: https://haqilaglobal.com.